Refund & Cancellation Policy

Effective Date: July 29, 2026

Customer satisfaction is important to us. This policy explains when cancellations, returns, replacements, and refunds are available.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Return Eligibility

Due to the nature of food and spice products, returns are accepted only if:

• Wrong product received
• Damaged product received
• Product received in a defective condition
• Product expired upon delivery

Customers must notify us within 24 hours of delivery with:

• Order number
• Photographs of the product
• Images of the package
• Brief description of the issue

Non-Returnable Products

Returns will not be accepted for:

• Opened food products
• Used products
• Products damaged after delivery
• Change of mind
• Incorrect orders placed by the customer

Refund Process

Once the returned product or supporting evidence is verified:

• Refunds will be processed to the original payment method.
• Refunds are generally completed within 5–7 business days, depending on banking/payment gateway timelines.

Replacement

Where applicable, Jeevan Spices may offer a replacement instead of a refund.

Failed Transactions

If payment is deducted but the order is not confirmed, the amount will automatically be reversed by the payment gateway or bank according to their processing timelines.

Contact Us

For cancellations, refunds, or replacements:

Email: info@jeevanspices.com

Phone: +91 94423 55677