Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders received on Sundays or public holidays will be processed on the next working day.
• During festivals, promotions, or unforeseen circumstances, processing may take slightly longer.

Shipping Coverage

We currently deliver across India through reputed courier partners.

Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–8 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, or other circumstances beyond our control.

Shipping Charges

• Shipping charges (if applicable) are calculated during checkout.
• Promotional free shipping offers will be displayed on the website whenever available.

Order Tracking

Once your order is dispatched, you will receive a shipment confirmation along with tracking details via email or SMS/WhatsApp (where applicable).

Delayed Deliveries

While we strive to ensure timely delivery, Jeevan Spices shall not be held responsible for delays caused by:

• Natural calamities
• Transport disruptions
• Government restrictions
• Courier partner delays
• Incorrect shipping information provided by the customer

Incorrect Address

Customers are responsible for providing accurate delivery information. Additional shipping charges may apply for reshipment if an order is returned due to an incorrect or incomplete address.

Damaged Packages

If the package appears damaged during delivery:

• Refuse the delivery whenever possible, or
• Record photos/videos before opening the package.
• Contact our customer support within 24 hours of delivery.